Terms & Conditions

These Terms & Conditions ("Terms") govern your registration for, and use of, the InventiPro desktop application, web application, installable Progressive Web App, and any related services (collectively, the "Service"), provided by InventiPro, a Sole Proprietorship, owned by Somendra Singh, based in India (Udyam Registration No. UDYAM-RJ-17-0675949; MCA SRN AC6189259), with its registered office at 141, Laxmi Nagar, Niwaru Road, Jhotwara, Jaipur - 302012, Rajasthan. By creating an account, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Data Usage Policy.

These Terms apply to you as the person creating a tenant (business) account ("Tenant", "you", "your") and, where relevant, to any employees or users you subsequently invite into that account. You are responsible for ensuring anyone you invite also complies with these Terms.

1. Tenant Personal Data

To create and operate your account, we collect and process the following categories of information about you and your business:

• Account information — name, email address, mobile number, username, and password (stored as a one-way hash, never in plain text).
• Business information — store/business name, business type, address, and tax registration details you choose to enter.
• Contact information — any additional phone numbers, addresses, or contact details you or your employees add to the account.
• Usage information — which features you use, how often, and in what sequence, collected to operate, secure, and improve the Service.
• Technical information — IP address, device/browser type, operating system, application version, and similar diagnostic data, collected automatically when you use the web application (see §11).

We use this information to create and administer your account, authenticate you at sign-in, provide customer support, send service-related communications, detect and prevent fraud and abuse (§10), and, where you have not opted out, for the marketing purposes described in §2. Full detail on personal data handling is in our Privacy Policy.

2. Marketing and Promotional Communications

We distinguish between two categories of communication:

• Service communications — account confirmations, password reset and security emails, billing and subscription notices, and other messages necessary to operate your account. These are sent regardless of any marketing preference, because they are how we tell you something you need to know about your own account.
• Marketing and promotional communications — product updates, feature announcements, offers, and promotional content about InventiPro or its partners. We may use your account email and, where provided and not opted out, your mobile number, to send these. You can opt out at any time via the unsubscribe mechanism in the relevant message or by contacting support@inventipro.com; doing so does not affect the service communications above.

3. Tenant Customer Data

"Tenant Customer Data" means the data about YOUR customers that you or your employees enter into the Service. You retain ownership of it (see §19). We process it, on your behalf and subject to applicable law, only to:

• provide and operate the core Service — billing, inventory, invoicing, and the other functions you use it for;
• improve the Service, including fixing defects and building requested features;
• generate product and service analytics — understanding, in aggregate, how the Service is used;
• analyze system performance — monitoring for slowness, errors, or capacity issues across the platform;
• generate business insights, recommendations, or reports WITHIN your own account, visible only to you; and
• prevent fraud and abuse across the platform (§10).

Processing of Tenant Customer Data is limited to these legitimate, disclosed purposes and to what applicable law permits. We do not sell Tenant Customer Data. Aggregate or de-identified statistics derived from usage across tenants may be used to inform product decisions and are not tied back to an identifiable customer record.

4. Data Security Responsibilities

Security is a shared responsibility between InventiPro and you:

• Our responsibility: we apply reasonable technical and organizational measures appropriate to the sensitivity of the data — password hashing, signed and expiring authentication tokens, encryption of data in transit, per-tenant data isolation at the database level, and rate-limiting/lockout protections against credential-guessing. No system can be guaranteed 100% secure. See our published security practices for further detail.
• Your responsibility: you are responsible for protecting your account credentials (password, PIN, and any device-bound sign-in methods), any API keys issued to you, the devices you sign in from, and the access permissions you grant to employees you invite. Notify us immediately at support@inventipro.com if you suspect unauthorized access.

5. Invoice Data

Invoices you create are your business records. As a matter of policy, InventiPro personnel do not manually access, view, or browse the invoices you create in the ordinary course of providing the Service. There are limited, disclosed exceptions where access is technically necessary: responding to a support request you initiate that requires looking at the specific record in question; investigating a security incident or suspected fraud; complying with a legal or regulatory obligation; diagnosing a technical fault that cannot be reproduced without the underlying data; or other purposes we explicitly disclose to you at the time. We do not represent that invoice data is technically inaccessible to InventiPro under all circumstances — our infrastructure is operated by InventiPro personnel with the technical ability to access the underlying database, and this section describes the POLICY constraint on when that access is exercised, not an architectural guarantee that it cannot happen outside these cases.

6. Privacy Policy and Data Usage Policy Changes

We may update these Terms, our Privacy Policy, and our Data Usage Policy from time to time. Each document carries a version number and effective date. Material changes will be communicated via the Service or by email to your registered address before or at the time they take effect. Your account records which version of each document you accepted and when. Continued use of the Service after a change takes effect constitutes acceptance of the revised version, except where we require explicit re-acceptance (for example, for a material change to how Tenant Customer Data is processed).

7. Pricing and Subscription Changes

We may change subscription plans, included features, and pricing in the future. Where a change affects your current plan, we will communicate it via the Service or by email to your registered address with reasonable advance notice before it takes effect. A subscription period you have already paid for is honored at the price and terms in effect when you paid for it — a pricing change does not retroactively alter an already-paid billing period; it applies from your next renewal or upon your election to change plans. See our Refund Policy for cancellation and refund terms.

8. Rewards, Offers and Personalization

We may evaluate legitimate product usage and business activity data — such as how long you've been a customer, which features you use, your subscription plan, and referral activity — to identify tenants eligible for rewards, loyalty benefits, promotional offers, feature recommendations, or customized plan suggestions. We do not use the contents of your Tenant Customer Data (for example, the specific names or purchase details of your own customers) to decide what is offered to you.

9. Data Retention After Account Closure

When your account is closed, your data falls into three categories:

• Data that is deleted or anonymized: cloud-stored business data (Web Application data, and any Desktop Application tables selected for the optional Cloud Sync add-on) is deleted or anonymized within a reasonable period following closure, except where retained under the next point.
• Data we must retain: we may be required to retain certain records — particularly invoices and other transaction records — for longer periods to comply with tax, accounting, fraud-prevention, security, or dispute-resolution obligations, or under a data retention tier you selected while your account was active.
• Backup data: routine backups taken before closure may persist for a limited period as part of our disaster-recovery process, and are removed as backups are rotated out in the ordinary course.

Data stored locally by the Desktop Application remains on your own device under your control at all times. To request deletion of your data, or to ask what is currently retained and why, contact support@inventipro.com.

10. Fraud Prevention and Security Analysis

We may process account, usage, and technical information for fraud detection, abuse prevention, security monitoring, detection of suspicious or anomalous activity, and protection of the Service and other tenants. This processing is limited to what is reasonably necessary for these protective purposes.

11. Service and Technical Data

Operating the Service generates technical data: application and error logs, device and browser information, IP addresses, feature-usage events, and performance/diagnostic metrics. We use this data to operate, secure, debug, and improve the Service, and to respond to support requests.

12. Third-Party Services

We use trusted third-party infrastructure and service providers to operate the Service — including our cloud hosting provider, transactional email delivery, SMS/WhatsApp message delivery, payment processing, and analytics. We share only the data reasonably necessary for the relevant provider to perform its function, and expect each provider to apply appropriate contractual and security safeguards. See our Privacy Policy for further detail on sub-processors.

13. Tenant Responsibility for Customer Data

You are responsible for having the necessary legal rights, notices, and permissions to collect your customers' data and upload or enter it into the Service, including ensuring your own privacy notice to your customers (if legally required for your business) accurately describes your use of the Service.

14. Account Security

You are responsible for the confidentiality of your password, any PIN or device-bound sign-in method you enable, and any one-time codes sent to you, and for the user accounts, roles, and access permissions you configure for anyone you invite. Notify us immediately at support@inventipro.com if you believe your account or an employee's access has been compromised.

15. Data Accuracy

You are responsible for the accuracy and legality of the information you or your employees enter into the Service, including business details, customer records, and pricing/tax fields. InventiPro does not independently verify the accuracy of information you enter.

16. Data Export and Account Closure

Where the Service provides built-in export or migration functionality, you may use it to obtain a copy of your data before closing your account. For an export in a format not currently supported in-app, contact support@inventipro.com.

17. Legal and Regulatory Compliance

We process and retain data subject to applicable laws and regulations of India. We do not claim certification against, or compliance with, any specific data-protection law, industry standard, or third-party certification framework unless separately and explicitly stated in writing.

18. Limitation of Liability

To the maximum extent permitted by applicable law, InventiPro, a Sole Proprietorship shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service, including loss of profits, data, or business opportunity. We are not liable for unauthorized access to your account arising from your own failure to safeguard credentials as described in §4 and §14, or for the acts or omissions of third-party service providers described in §12, beyond what applicable law requires.

19. Intellectual Property

The InventiPro software, its user interface and design, documentation, trademarks, and underlying technology are owned by InventiPro, a Sole Proprietorship and are not transferred to you by your use of the Service. You retain all ownership rights in the business data and content you or your employees generate using the Service, including Tenant Customer Data and invoices.

20. Suspension and Termination

We may suspend or terminate your access where we reasonably believe your account has been used for abuse, fraud, a security threat, illegal activity, material non-payment of applicable fees, or a material violation of these Terms. Where reasonably practicable, we will provide notice before or promptly after taking such action. You may stop using the Service and cancel your subscription at any time from within the application.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of India, and any disputes arising under them shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

22. Contact and Grievance Information

Questions about these Terms, our Privacy Policy, or our Data Usage Policy, or a grievance or data-related request (including the deletion request described in §9), can be sent to support@inventipro.com.